Booking Terms

An easy and convenient way to pay and book your treatments online or in person. Please read everything below.

Thank you for choosing Popup Parlour. These booking terms are here to help appointments run smoothly, safely and comfortably for both you and me.

If you are new to Popup Parlour, you can also read the information for new clients before your appointment.

New Clients

If you are a new client, please request an appointment here before making any payment.

This allows me to check your treatment requirements, location, travel time, parking, access and availability before confirming your appointment.

You can also check your approximate distance and mobile service area here.

Age Requirement

Popup Parlour treatments are available to clients aged 18 and over only.

Proof of age may be requested where appropriate. If suitable identification cannot be provided, I may need to refuse or rearrange the treatment.

Preparing for Your Mobile Appointment

Popup Parlour is a mobile beauty service, so treatments are carried out using suitable furniture already available in your home, such as a chair, sofa or bed depending on the treatment.

Please make sure there is:

  • Enough space for me to set up safely
  • A suitable chair, sofa or bed where required
  • Good lighting where possible
  • A reasonably clear and clean treatment area
  • Suitable access to your property

More than one person can be treated at the same address, so appointments with friends, partners and family members are welcome where enough time has been booked.

Parking & Property Access

As I travel with treatment products and equipment, suitable parking and access are important.

Please tell me before your appointment if there are:

  • Parking restrictions
  • Visitor parking permits
  • Paid parking charges
  • A long walk between parking and your property
  • Stairs or no lift access
  • Entry systems, concierge or security access
  • Any other access difficulties

Flats, apartments and high-rise buildings can still be suitable for mobile treatments, but access needs to be practical.

Some appointments may not be possible where parking, stairs, distance from the vehicle or building access would make carrying equipment unsafe or impractical.

If paid parking is required, reasonable parking costs may be added to your booking. This will be discussed before your appointment is confirmed.

Mobile Booking Minimum

Because Popup Parlour is a mobile service, a minimum booking value applies.

Preferred local area: £35 minimum

Approximately 3 to 5 miles: Usually £50 minimum

Further afield: Considered individually depending on travel time, booking value, parking and access.

These distances are a guide rather than a strict boundary. An easy four-mile journey with convenient parking may be much more practical than a shorter journey involving heavy traffic or difficult access.

The minimum spend applies to the total treatments booked at one address. Friends, partners or family members can combine treatments to reach the minimum spend.

Please see the Distance & Travel page and Locations page for more information.

Appointment Requests & Confirmation

Submitting an appointment request does not automatically confirm your appointment.

I will first check your:

  • Location
  • Treatments required
  • Travel time
  • Parking and access
  • Preferred date and time
  • Minimum booking requirement

Your appointment is confirmed once I have accepted the booking and, where required, your deposit has been received.

Please do not assume a requested time is confirmed until you have received confirmation from Popup Parlour.

Request an appointment here.

Consultations

Some treatments may require a consultation before an appointment can be confirmed.

This may include:

  • Semi-permanent makeup
  • Selected aesthetics treatments
  • Specialist or first-time treatments
  • Treatments where medical, allergy or medication information may affect suitability
  • Appointments where additional information is needed before treatment

A consultation gives you the opportunity to ask questions and allows me to make sure the treatment is appropriate for you.

A consultation does not automatically mean that a treatment will be suitable or that I will be able to proceed.

Consultation, Consent & Disclaimer Forms

For many treatments you will be required to complete consultation and consent documentation.

This may include a digital form before your appointment and a printed consent/disclaimer form at your treatment.

Where these forms are required, both must be completed accurately before treatment can go ahead.

By completing and signing your forms, you confirm that:

  • You have provided accurate and honest information relevant to your treatment
  • You have disclosed relevant medical conditions, medication, allergies and previous reactions
  • You have had an opportunity to ask questions
  • The treatment, expected outcome and relevant limitations have been explained to you
  • You understand that results vary between individuals
  • You understand the relevant risks and aftercare requirements
  • You agree to follow the aftercare advice provided

If important information is missing, a required form is not completed or I believe treatment may not be suitable, I reserve the right to postpone or refuse treatment.

Consent forms are an important record of informed treatment consent. 

Patch Testing

Some treatments require a patch test before your appointment.

Patch testing may be required for treatments including tinting, brow lamination, lash lifting, selected lash treatments and some semi-permanent makeup services.

The required timing will depend on the product being used, manufacturer guidance and treatment requirements.

Please tell me if you have previously experienced an allergy, sensitivity, eye condition or reaction to a beauty product or treatment.

Medical & Treatment Information

Please tell me about anything that could reasonably affect the safety or suitability of your treatment.

This may include relevant:

  • Medical conditions
  • Medication
  • Allergies
  • Previous treatment reactions
  • Skin conditions
  • Active infections
  • Pregnancy or breastfeeding where relevant
  • Recent surgery, procedures or aesthetic treatments

You do not need to provide unrelated private information. I only need information that is relevant to your treatment, your safety or any adjustments you require.

Disabled Clients & Additional Needs

Popup Parlour welcomes disabled clients and clients who may need additional support or reasonable adjustments.

Please let me know when requesting your appointment if there is anything I can reasonably do to make your treatment safer, easier or more comfortable.

This may include:

  • Mobility or positioning requirements
  • Difficulty lying flat
  • Wheelchair or mobility-aid access
  • Hearing or communication requirements
  • Visual impairment
  • Neurodivergence or sensory requirements
  • Anxiety around treatments
  • Extra time for positioning or communication
  • A carer, support worker or trusted person being present

Please mention any requirements when you request your appointment so that I can plan appropriately.

I will make reasonable adjustments wherever they are practical and safe within a mobile treatment setting.

Mature & Older Clients

Popup Parlour is particularly welcoming to mature and older clients who enjoy the convenience and privacy of having beauty treatments at home.

I understand that comfort, mobility, skin and treatment preferences can change with age, so appointments can be adapted where appropriate.

Clients of all adult ages are welcome and treatments are always considered individually.

Inclusive Appointments

Popup Parlour welcomes clients of all backgrounds, including transgender and gender-diverse clients.

If you would like me to use a particular preferred name or pronouns, simply include this with your booking information.

You do not need to disclose that you are transgender or provide information about your sex or gender history unless something is genuinely relevant to treatment safety or suitability.

Any personal information you choose to provide will be treated respectfully and confidentially.

Male Clients

Male clients are welcome for suitable treatments, particularly as part of couple, household or group appointments.

As I am a lone mobile therapist working inside private homes, additional safety arrangements may apply to some first-time male appointments.

I may ask for another adult to be present at the property during the appointment.

For example, husbands, boyfriends, partners or male family members can often be treated while their partner, relative or another adult is also present.

Appointments are considered individually depending on the treatment, location, client history and circumstances.

Payment

Payment arrangements will be confirmed when your appointment is accepted.

Depending on the booking, payment may be made online using PayPal or by cash where agreed.


Secured by PayPal

You can also make an agreed payment using the Popup Parlour PayPal payment page.

Please only make a payment once your appointment and any required deposit amount have been confirmed.

Where a balance is due on the day, cash may also be accepted if agreed in advance.

Deposits

A deposit may be required to secure your appointment.

Deposits are particularly likely to be required for:

  • New clients
  • Higher-value bookings
  • Longer appointments
  • Multiple treatments
  • Appointments further outside the preferred local area
  • Semi-permanent makeup
  • Selected aesthetics treatments

The deposit amount will be confirmed before payment and will be deducted from the balance of your treatment.

Where a deposit is required, your appointment is not secured until payment has been received.

Cancellations & Changes

I understand that plans sometimes change.

Please give at least 24 hours’ notice if you need to cancel or rearrange your appointment.

Where less than 24 hours’ notice is provided, your deposit may be retained and a new deposit may be required before another appointment is accepted.

If I have travelled to your property and you are unavailable for your appointment, this may be treated as a missed appointment.

Repeated late cancellations or missed appointments may result in future appointments requiring advance payment.

Late Appointments

Please be ready for your treatment at the agreed appointment time.

If access is delayed, the treatment area is not ready or the appointment starts late for reasons outside my control, I may need to shorten, adapt or rearrange the appointment so that later clients are not affected.

Add Another Treatment

Smaller treatments can often be added to your main booking where enough time is available.

You can browse:

You can also view the Popup Parlour Price List when planning your appointment.

If you want to add another treatment after your appointment has already been arranged, please contact me first so I can make sure enough time is available.

Semi-Permanent Makeup

Semi-permanent makeup is consultation-led and is not treated as a standard instant online booking.

Please request an appointment first so that treatment suitability, consultation requirements and any required patch testing can be discussed.

You can also read more about selected location-specific services such as Semi-Permanent Makeup in Ashton and Semi-Permanent Makeup in Manchester.

Aesthetics

Selected aesthetics treatments are available by consultation only.

Treatment suitability, location and booking requirements will be confirmed individually before an appointment is accepted.

Safety & Respect

I want Popup Parlour appointments to feel relaxed, friendly and comfortable.

Clients are always welcome to ask questions or raise genuine concerns about their treatment.

However, abusive, aggressive, intimidating, threatening or unsafe behaviour will not be tolerated.

This applies to behaviour:

  • During appointments
  • By telephone
  • By text or messaging services
  • By email
  • On social media

If I feel unsafe at any point, I reserve the right to stop the appointment, leave the property and refuse future bookings.

This does not prevent any client from raising a genuine complaint or exercising their legal rights.

Home Environment & Personal Safety

I reserve the right to refuse, stop or rearrange an appointment if I believe the environment is unsafe or unsuitable for treatment.

This may include:

  • Aggressive, intimidating or threatening behaviour
  • Intoxication through alcohol or drugs
  • Unsafe animals that cannot be kept away from the treatment area
  • Unsuitable or unhygienic treatment conditions
  • Unexpected people or circumstances that make me feel unsafe
  • Serious parking or access problems that were not disclosed
  • Insufficient space or unsuitable furniture

If I reasonably believe that it is unsafe to continue, I may leave the property immediately.

Privacy & Confidentiality

Some treatments require information about your health, medication, allergies or accessibility requirements.

Please provide only information that is relevant to your treatment, safety or adjustments you require.

Personal and treatment information will be treated respectfully and confidentially and used only where necessary for consultation, treatment safety, client records and appointment management.

Refunds & Treatment Results

Beauty and aesthetics treatments can produce different results from person to person and individual results cannot always be guaranteed.

Please raise any genuine concern with me as soon as reasonably possible so that I can review what has happened and advise you appropriately.

Refunds are not automatically provided simply because a completed treatment result differs from personal preference where the agreed service has been properly carried out.

Offers & Promotions

Offers, discounts and promotional packages may have their own individual terms and availability.

You can view current promotions on the Popup Parlour Offers page.

Before You Book

Before requesting your appointment, please make sure you have provided accurate information about your treatment requirements, location and any relevant access or health information.

You may also find these pages useful:

By confirming an appointment, you agree to follow the relevant booking, consultation and treatment requirements above.

Click to rate this post!
[Total: 1 Average: 5]